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Northout helps businesses evaluate the current state of their ITSM practices, identify areas for improvement, and optimise the efficiency of their IT delivery processes while minimizing costs.

With 16 years of hands-on experience in ITSM, we prioritise tangible outcomes over theoretical discussions. Our team of ITSM consultants is dedicated to optimising your IT infrastructure and processes to build smooth-running, cost-effective, and transparent ITSM workflows.

  • Evaluating the effectiveness and maturity of the existing ITSM processes
  • Defining the value of the current IT services and identifying gaps compared to the desired IT state
  • Developing a growth strategy aligned with the current IT maturity level
  • Providing digital transformation consulting to enable targeted and non-disruptive technological evolution across your organisation

  • Evaluating the existing incident management methods, procedures, and tools
  • Restructuring incident management: establishing support tiers and collaboration workflows, simplifying incident reporting, and setting clear rules for case management
  • Providing recommendations on team setup and optimal performance metrics for assessing process and team efficiency
  • Creating policies and procedures for handling security incidents

  • Identifying our client’s expectations from IT and gathering comprehensive stakeholder input
  • Examining the IT department’s workflows, capabilities, and gaps
  • Outlining the key financial outcomes of IT services and the associated risks for the client
  • Designing or refining the client’s IT service catalog based on the findings

  • Analysing the existing problem management processes to pinpoint the issues hindering smooth IT service delivery
  • Developing clear guidelines for identifying and resolving issues, including relevant responsibilities across various IT roles
  • Choosing and implementing tools for early problem detection and prevention
  • Creating a problem management framework to help IT teams identify incident root causes, proactively address recurring issues, and prevent major failures

  • Designing change approval workflows, code review and testing policies and procedures for CI/CD pipelines and IaC (infrastructure as code)
  • Consulting on effective cloud change management, including cloud resources optimisation

  • Developing a structured IT knowledge management system
  • Introducing version control for seamless document turnover and easy access to prior versions

  • Designing streamlined processes and implementing tools for employee request submission and access to self-help resources
  • Enhancing request handling procedures for smooth and reliable help desk operation
  • Choosing and integrating the best-fitting ticketing tools to boost help desk performance and efficiency

  • Devising or refining IT asset procurement processes, including those for hardware and consumables
  • Streamlining asset maintenance and inventory management processes
  • Suggesting and implementing software solutions for asset management automation

  • Improving the transparency and manageability of IT delivery processes
  • Designing tailored KPIs to measure the value and efficiency of different ITSM components
  • Assessing and aligning team members’ skills with specific ITSM functions
  • Providing training to address team skill gaps

  • Setting up a framework for collecting comprehensive and accurate information about IT components and configuration items
  • Managing configurations in cloud environments
  • Integrating automation into configuration management
  • Establishing CI/CD pipelines for prompt deployment of approved configuration requests
Improved Service Quality
Operational Efficiency
Cost Reduction
Enhanced Collaboration
Improved Incident Management
Better Change Management
Compliance and Governance
Proactive Problem Management
Scalability and Flexibility
Better Strategic Alignment

How Important is ITSM?

In todays ago, ITSM is critical to a business’s ability to deliver high-quality, reliable IT services that align with its goals, improve operational efficiency, and ensure a great user experience.

It enhances the IT department’s ability to manage and improve technology services, proactively prevent issues, and reduce risks. In short, ITSM is not just about managing IT infrastructure; it’s a strategic business tool that helps companies achieve better service delivery, improve customer satisfaction, and drive overall business success.

ITSM consulting steps offered by Northout

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Audit

We assess your current IT delivery processes and infrastructure, pinpoint the main areas for improvement, categorize the issues by criticality, and detail what needs to be fixed.
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Implement

In addition to the audit, we design new IT components and processes or optimize the existing ones. We provide you with a comprehensive, step-by-step roadmap to your desired state of ITSM.

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Continual improvement

Once implemented, we will continue to provide ongoing efforts to enhance IT services, processes, and overall service delivery.

Don’t know where to start?

At Northout, We offer a free no obligation meeting to discuss your current situation and to see if we can help your business

Get a personal consultation.

Office

Northout Services Ltd.
320 Firecrest Court, Warrington, United Kingdom, WA1 1RG

Contact

support@northout.co.uk

info@northout.co.uk

Open Hours

Monday & Saturday: 8am — 6pm

Sunday: 11am — 4pm